Community of Practice

As a consultant on building online communities of practice, I hope to lead a discussion on how a group of people who share a common passion for a subject can, through regular interaction and communication, improve their knowledge and expertise in a given topic area.




In May 2009, infoDev at the World Bank launched the Educational Technology Debate in conjunction with Unesco with its first topical discussion, "Are ICTs the Best Educational Investment?" between Tim Kelly of infoDev and Wayan Vota, consultant to infoDev. From this humble beginning, the Educational Technology Debate is now an expanding community of practice.

The long-term goal of the Educational Technology Debate is for it to become a focal point and catalyst for an informed discussion and debate around practical implementations of information and communication technology (ICT) solutions in education globally, bringing innovative technology and best practices to the overall ICT for development (ICT4D) effort.

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It's well on its way to achieve this goal, and become a commanding presence in the ICT for education (ICT4E) conversation, through three interrelated activities:

  1. Stimulate a public, holistic, and documented discussion on appropriate low-cost ICT solutions for educational systems in developing countries.
  2. Become a primary knowledge repository and knowledge transfer mechanism to support implementations of low-cost ICT devices in education.
  3. Increase the effectiveness and efficiency of low-cost ICT device implementations in educational environments of the developing world.

The Educational Technology Debate is central to the ongoing global discussion around ICTs and learning. Through its 100+ posts by subject matter experts on 17 topics central to ICT in education, its gained over 550 subscribers to its content, and generated over 740 comments by technologists and educators. In fact, leaders in the ICT for education field (ICT4E) say:

"Educational Technology Debate is invaluable. I used an excerpt of Atanu Dey's Live Debate presentation in my efforts to educate the Ministry of Education on ICT4E best practices. I footnote and link to ETD throughout my reports." Edmond Gaible, PhD, CEO of Natoma Group

The Educational Technology Debate utilizes social networking tools to expand its reach and has even bridged the on and off-line world with a Live Debate that was broadcast around the world. You can read about this progress in the Educational Technology Debate Year 1 Report.

In the next year, expect the Educational technology Debate to expand its dialogue and continue to push for a greater discussion on low-cost ICT initiatives for educational systems in developing countries.

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Recently, Ken Banks put forth an interesting question in his post "Mobile community: The holy grail of m4d?" He essentially asked "Who is the mobile community?" and hinted that there is a lack of clarity in the definition and therefore the need for a specific mobile community.

Taking his hint, Nate Barthel suggested we think of a Venn diagram of the m4D community as overlapping the ICT and development communities, with Prabhas Pokharel creating this one so we could visualize a m4D community.

I'd like to present my own Venn diagram of m4D, adding in Apps4D:


Now here is each category explained, along with its placement in these respective communities:

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  • ICT
    Information and communication technologies represent the full array of solutions, from FM radio to cloud computing that the world uses to create and relay information electronically.
  • Mobile
    Mobile technologies, from the mobile phone to the iPad are a subset of ICT that, like the name suggests, are primarily focused on allowing the user to interact with ICT while in motion.
  • Development
    Often called "international development", its the industry seeking to increase the economic and social development of disadvantaged communities and countries.
  • ICT4D
    Where the use of ICT is for the purpose of developing a community, its referred to as ICT4D (ICT for Development).
  • m4D
    Where mobile technologies are used for development, this is called m4D and is a subset of both mobile and development.
  • Apps4D
    Where software applications interact with mobile technologies, often but not always as software on the mobile device itself, for development, it is Apps4D.

Now this does not mean that m4D should not have its own community - it should. I only wanted to show its location, and to an extent its size, relative to the other communities.

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"We need a website. Who wants to figure that out?" says my new boss in the very first staff meeting I attend on the very first day of my new job.

"I will," I answered, and so in 1995, I started blogging, before there was even a term for it.

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Blogging got me on 60 Minutes!

Fast forward 15 years and I'm now paid to blog. In fact, through blogging, I'm known as an ICT4D expert, which has led to the best job I've ever had and a sweet consulting gig with the World Bank. It's also led me to great personal happiness, but that's a different post.

We're not here to talk about personal blogs. We're here at the World Bank's "Making a Difference in International Development with Blogging" session to learn how to blog your profession to achieve an amazing international development career.

First, do you blog? If you said no, then do you Facebook? Or Twitter? Then you're blogging. In fact, I would say that in this day and age everyone blogs in one-way or another. Personally, I blog professionally on five platforms:

  1. ICTworks - an online community for ICT practitioners in the developing world.
  2. Technology Salon - exploring the nexus of ICT and development
  3. OLPC News - the premier independent online community on One Laptop Per Child
  4. Educational Technology Debate - discussing low-cost ICT initiatives for education
  5. Technology Salon - an in-person, informal discussion at the intersection of ICT and development

That looks like a lot, right? Its actually not, as all these blogs cover the same topic, ICT4D, in different ways, so a post for one can be re-purposed for others. But no matter which blog I write for, I keep 3 things in mind:

Write to Your Key Audience

To improve your professional standing, you need to blog professionally. You need to think of your blogging/social media as a sales tool you're using to reach your target audience, and then be focused on that audience's needs.

First, define your target audience. Personify the 5-10 specific people that you'd like to work with or for. Then figure out what might arouse their interest and attention (topics, thoughts, arguments, etc) - ask them directly if you already know them.

Next, slavishly focus on them. Write every blog post as if you are writing to them. You can even send them select blog posts. Just be sure to keep on topics of their interest or find themes they mention elsewhere and comment on them (the ideas) in posts.

If you pick the right key audience (thought leaders in your industry, or decision makers in your field), others will start to read your work too, and soon you'll be leading a tribe of followers.

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Enlightened by OLPC News success

The OLPC News Example

When I started OLPC news, my goal was to stop work at the One Laptop Per Child headquarters when I published a post. I wanted to reach the 30+ people leading the initiative and make them think. I wanted to change the way OLPC was being deployed.

By being so purposeful in my writing, I was able to focus on topics that mattered, and I definitely go their attention. I knew that when they sent a consigliere, a Tom Hagen, to tell me to chill out in my rants.

Through that focus, I eventually owned the OLPC community. Over 5,000 people read OLPC News every day, a real achievement for a niche blog, and they spend an average of 4 minutes on the site, an eternity in the web world. And the site is a recognized force in the community, even by Nicholas Negroponte himself, the OLPC founder.

Engage Your Key Audience Everywhere

Realize that no matter your writing skill, you nee dot be where your audience is. A post unread does not exist. So be on any platform your key audience congregates on, from MySpace to Okrut, to LinkedIn, even if you dislike it.

Also, be sure to create opportunities for offline, face-to-face meetings as well. These can be as simple as a meetup over beers, or as formal, scheduled meetings or conferences, but just remember to keep activities focused and relevant to your key audience.

Your goal with both of these activities is to get on your key audience's and their colleagues' radar. You want your key audience to think, "Wow, they are everywhere in this space. I need to pay attention to them."

Once there, you can use the body of work you'd written on the blog as deeper background after you've met them, "Thanks for the meeting, by the way, here's a post I wrote on what we talked about," and additional contact opportunities, "Do you know this other expert on the topic we talked about?" This will help make you central to their professional community.


Rob Munro discussing his SMS efforts

Technology Salon Example

Even though I pretty much live online, there isn't any substitute for meeting in-person. So for each platform, I also organize offline events. In fact, I created the Technology Salon specifically to network with my peers face-to-face.

The Technology Salon started when I wanted to have a few beers with my ICT4D colleagues and talk about our work. Then I realized that like me, they all had spouses, kids, and other entanglements that eliminated casual evening meetups. So I moved the Salons to the morning, gave us a strong industry focus, and served coffee and donuts instead of beers. Only begrudgingly I started blogging our meetings, but they have actually driven greater attendance at Salons.

And wow! The Salons now attract a stunning turnout. We have everyone from Vodafone regional presidents to USAID decision makers, to technology innovators on the cutting edge of ICT, and there is even a three-month waiting list for speaker slots. From this networking session, jobs have been found, proposal teams created, and large contracts won - the ultimate measure of success.

Focus on Tangible Outcomes

Which brings us to the ultimate goal of your professional blogging - cash money, honey. Going back to the first point I made, blogging and social media should be one part of your overall professional sales strategy. And you are selling something: your expertise, monetized as a salary or consulting contract.

So always keep that in mind when you are blogging. You are positioning yourself as a thought leader in your field, raising your profile to "expert", and advertising your ability to achieve results. This does not happen overnight, of course, but blogging can speed up the process. To copy from Why Blogging is Good for Your Career, here are the seven benefits it bestows:

  1. Your blog becomes a log of your ideas for yourself (inspiration and record keeping)
  2. Your blog is like an extended business card (personal branding)
  3. Looking for materials for posts makes listening and reading more active (focus)
  4. Researching for posts is educative (learning)
  5. Posts can be used to claim intellectual property rights (protection)
  6. Interaction with idols, readers and others (networking)
  7. A blog makes you visible online (controlling web presence)

From this elevated profile, you should start to get a following, people who read your work regularly. Focus on the quality of your following - is it your key audience? Are they linking to your posts, commenting on them directly or in their own work? And most importantly, are they now coming to you with questions about trends in the industry or best of all, opportunities for employment?


Wayan Vota at Live Debate India

Educational Technology Debate Example

infoDev at the World Bank has always been a leader in the integration of ICT into development, especially ICT4E - the use of ICT in education. They literally wrote the book on its usage around the world and everyone looked to them for leadership.

As I started focusing on ICT4E as part of my overall ICT4D blogging, I consciously focused on attracting their attention. Once I realized that infoDev decision makers were reading my posts, I made sure to meet them in person, integrate their thoughts and ideas in my writing, and generally develop a relationship with them.

Over time, my blogging exploits lead to infoDev inviting me to submit a consultancy proposal for an ICT4E community of practice. And now I just finished a two-year contract organizing the Educational Technology Debate, which itself has lead to other consulting offers.

Blogging is Not Silver Bullet

Note that blogging should only be one sales tool of several you should use to promote yourself. Business cards, a good resume, clear focus on the skills you bring and the position you want, are just as important.

And all of this is predicated on your ability to think critically and express yourself fluently - though both of these will improve as you blog more. Practice makes perfect, and blogging has you practice your writing regularly.

So what are you waiting for? Start blogging on your profession today and dream about the kick-ass ICT job you'll have tomorrow.


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Washington, D.C. -- December 1, 2009 -- Facebook today announced that Wayan Vota, the last social networking expert without an active Facebook account, has finally acquiesced to the need to be "friended" by those known and unknown to him through the world's largest social networking site. See Wayan Vota's Facebook here


"We are honored that Wayan Vota got off his high horse and accepted the reality that Facebook is driving adoption in Africa. To continue to lead an exploration at the intersection of technology and international development, he needed to have a presence with us," said Facebook CEO Mark Zuckerberg.* "We've worked hard to bring more than 200 million people - 70 percent outside of the U.S. - onto Facebook to share with friends, family and co-workers. Wayan Vota represents the pinnacle of that effort."

Wayan Vota concours, "It was time that I entered the Facebook. I am excited to expand its ability to connect and share with thought leaders in both the information and communication technology (ICT) industry and the international development community. This will be a wonderful voyage of discovery for both initiatives."

Wayan Vota will continue his work with Inveneo - a social enterprise that puts the tools of ICT (like Facebook) in the hands of those who need it most in the developing world. In fact, he's already developed the ICTworks presence on Facebook to empower Inveneo's Certified ICT Partners in 21 countries across Africa and South Asia.

About Wayan Vota
Wayan Vota starting blogging from before it was a word and now publishes seven different websites and commands LinkedIn, Flickr, YouTube, and Twitter from his world headquarters in Washington DC.

About Facebook
Founded in February 2004, Facebook's mission is to give people the power to share and make the world more open and connected. Anyone can sign up for Facebook and interact with the people they know in a trusted environment. Facebook is a privately held company and is headquartered in Palo Alto, Calif.

*To the best of Wayan's knowledge, Mark Zuckerberg has no clue who Wayan Vota is - but he should!

At the end of November, Twitter came out with a new retweet feature that supposedly solved a number of problems with the usage of retweets (RT) on Twitter; attribution confusion, mangled tweets, redundancy, and untrackability.

It is our stated option that the new RT is service degradation. Why? Because...

  • Attribution confusion: While Twitter felt we users were confused by who wrote a RT, we were not. We saw faces we trusted recommending information - the best attribution any tweet author could ask for.
  • Mangled and messy: Beauty is in the eye of the beholder, and where some see mess, we saw art of the Tweet Sculpt - adding our own value to the original tweet to give greater relevance to our followers.
  • Redundancy & Noise: For those that have either, you follow too many people. Those of us who live for social media know how to select voices to listen to - ones that only RT value. And by RT'ing the same content, but with new value to each, all RT's gain value.
  • Untrackable: To this we simply say "search"

But above all what galls us the most is the forced RT without commentary or annotation. To rip from our control the ability to add value to a tweet, to give it relevance to our followers - to make it ours. For this there is no excuse. Not for its implementation nor usage.

So we hereby issue the #RTFail Manifesto:

RTFAIL Manifesto If you use new RT function, you are on my unfollow shortlist. I wanna see your face and added value in tweet

That's right - if we follow you, and you use the auto RT function 3 times (you will be warned) then you're unfollowed. Love ya, but no exceptions. The new RT's are Twitter spam, and until they are fixed, they shall be scorned in streams and in apps (looking at you Tweetie2).

For those that agree - join us in the #RTFail Manifesto in these simple ways:

  • Get at RTFail Twibbon
  • Issue your own #RTFail Manifesto warnings
  • And of course, RT the #RTFail Manifesto, but only with a classic RT:
    -your snippet here- RT Join in the #RTFail Manifesto - Bring Back the RT! http://bit.ly/RTFail

We the Twitter RT'ers

I'm headed to Africa soon for three weeks of meetings and trainings in Nairobi, Abuja, and Accra for Inveneo. I'll be in each city about a week, and would love to meet up with those in the technology and development fields. Of special interest would be those who are involved with OLPC, 4P Computing, and the health and education aspects of ICT deployment.

going to Africa
How I roll in Africa

See, while I am a fanatic proponent of web-based discourse - I'm publishing at least six different blogs right now - I'm convinced that online discourse is an amplification of offline, in-person meetings.

In fact, I believe that online conversations are not possible without some level of face-to-face discussions between participants. Or as a friend once said "meatspace has the highest bit rate"

I'll be traveling through meatspace in accordance with this general itinerary:

  • Nairobi the week of July 27th
  • Abuja the week of August 3
  • Accra the week of August 10

If you're in any of those cities when I am there, or know someone I should meet, then please let me know via:


In April of 2008, I started the Technology Salon as a forum where technology and development professionals could share there opinions on emerging trends in information and communication technologies and international development in an intimate and informal discussion around:

  • technology's impact on donor-sponsored technical assistance delivery, and
  • private enterprise driven economic development, facilitated by technology.

Now, almost a year later, the Technology Salon is developing into a real community of practice - a network of development and technology professionals who share a common passion for ICT4D, and through regular interaction and communication, are improving their knowledge and implementation expertise in empowering development with technology.

From its inception and reinforced through feedback from its participants, I've found there are three attributes keys to the Technology Salon success and growth:

  1. Conversation, not presentation
    The Technology Salon is primarily a forum for discussion, so presentations are discouraged and Power Point is generally banned. Speakers have only 10-15 minutes at the beginning to present their activity, before participants are free to ask questions, share their own experiences, and drive the conversation in a direction that interests them. This both brings forth the group's knowledge and keeps participants engaged for the full meeting.

  2. Intimacy of participants:
    The Technology Salon attendance is capped at 15 people to make sure each participant has the opportunity to speak and share their experience. This cap also encourages pre-registration and subsequent attendance. Last but not least, it allows for quality pre-and post-event networking by participants.

  3. Confidentiality of opinions:
    The Technology Salon employs the Chatham House Rule - what is said in its discussions can only be attributed to the Salon itself, not to any specific participant. At the same time, the Salon is not recorded nor the discussion transmitted outside its meeting place. These precautions allow participants to speak their opinions freely, thoughts that would not be shared if participants worried about attribution or out-of-context quoting.

In 2009, I look to improve on the Technology Salon's success while maintaining its three key attributes - conversation, intimacy, privacy. Its goal is to evolve beyond its current exclusive nature into a standard of discourse between technology and development professionals. To achieve this greater scale and legitimacy, and make its impact felt beyond its direct participants, the Technology Salon will need to improve its:

  1. Event promotion:
    The Technology Salon has grown organically, mainly through word of mouth and a small announce-only email list I manage. It could benefit from a larger promotion in the technology and development space, reaching practitioners who as yet have not heard of it, and attracting higher-profile speakers and attendees. At the same time, this new interested needs to be balanced with the intimacy that differentiates the Salon.

  2. Meeting regularity:
    Owing to its informal nature and my hectic travel schedule, the Technology Salon meeting have been ad-hoc - scheduled with speakers are available or a topic of interest presents itself. The only regularity has been its timing - on a Thursday from 8:30am to 10am. For it to become a fixture in professional life, it needs to have a regular schedule, but one that can be balanced against the opportunity for guest speakers and capturing of fast-moving topics.

  3. Publication of outcomes:
    Until recently, the Technology Salon has been forcefully off-the-record. Few if any details of the Salon or its conversation points have been documented or shared publicly. For the Salon to have a larger impact, it needs to publish more of its outcomes - be they points of consideration and interest vs. formal pronouncements or conclusions. Yet this grater transparency needs to be balanced carefully with the need for confidentiality for individual participants - which if anything, seems to be the key success metric to date.

  4. Sponsorship:
    To date, the Technology Salon has enjoyed informal sponsorship by its host, the UN Foundation. For it to gain greater legitimacy as a professional forum, it needs to have a formal organizational sponsor that allows the Salon affiliation and yet autonomy in topics and conversation - so that the Salon remains driven primarily by its participants.

And in the spirit of its participant-driven organization, I encourage your ideas and suggestions for improvement, especially if they can help me with the four areas I want to focus on for 2009: publicity, regularity, publication, and sponsorship.

Better yet, are there topics of ICT4D interest you'd like to see at an upcoming Salon, where you can also provide the speaker?

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Enlightened by OLPC News success

Recently, I've been looking at OLPC News in a whole new light. I'm seeing it as more than just a blog. In fact, when you bring in the OLPC News Forum and how both integrate with the OLPC Wiki, I see a three part system that is the community of practice around the One Laptop Per Child program.

First, a definition of a community of practice:

A community of practice is a group of people who share a common passion for a subject and through regular interaction and communication, improve their knowledge and expertise in the topic area.

Communities of practice differ from teams and networks in that they are bound by a shared desire to learn, and implement the learning through practice.

I believe that the triumvirate of OLPC News, OLPC News Forum, and OLPC Wiki serve to accomplish four goals typical of a community of practice:

Exchange and interpret information between participants

When you look at the success of OLPC News in being an independent source for news, information, commentary, and discussion of the "$100 laptop" initiative, with almost 900 posts and 10,000+ comments, you quickly realize that there is a massive exchange and interpretation of information at all levels of ability. Add in the 3,200+ members of the OLPC News Forum and their 25,000 posts and you realize the conversation is greater than any single domain.

Yet, there is not other platform where OLPC insiders like Walter Bender and Mary Lou Jepsen to technology visionaries like Lee Felsenstein and Steve Cisler, to the many thousands of interested and committed supporters can express their thoughts and hope to change others (and their) minds as equals.

olpc reviewers
Participating in OLPC discussions

Retain the collective knowledge of participants

From the beginning of the One Laptop Per Child initiative, the OLPC Wiki has been the supreme knowledge resource and official knowledge repository for the OLPC community. With sections managed by OLPC directly, yet an open architecture that lets the community publish its own learning's, the Wiki has grown organically to be the final arbitrator of fact from fiction, even if those facts first came from OLPC News instead of OLPC itself.

Even better, community members have made the direct link between the wiki and OLPC News & Forum. Wiki pages have developed directly from OLPC News posts or Forum conversations, and the Wiki also drives new thoughts and ideas for posts and conversations. One of the best examples is How Laptop delivery Breaks, where an OLPC News reader, using the OLPC News Forum to collect and analyze data from the community, created the best known knowledge base around a major OLPC issue.

Raise the competencies of each participant

From the feedback I've received since the inception of OLPC News, I am confident that the conversation on it and the Forum, combined with references to the Wiki, has educated thousands of OLPC supporters on everything from the need for a defined implementation plan, to the actual costs of the OLPC program, to the steps to add Ubuntu on the XO laptop. In the process, the level of conversation has also increased, with basic questions giving way to investigative reports on deployments and intense debates on the basis of education itself.

I think the impact of this discourse is best expressed by Lee Felsenstein:

"[OLPC News] was the missing link we needed - constant journalism and analysis from an expanding group of interested and intelligent (most, at least) readers. Attention integrated over time, with an active audience. I shifted most of my blogging effort over to OLPC, somewhat to the detriment of my own blog but much to the enhancement of my profile."

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Lee Felsenstein in OLPC action

Create a shared identity and purpose for participants

A dozen writers, at least 50 contributors, and countless commenters spread across the globe - few even know real names or have seen photos of each other. Yet every single one of these people considers themselves an OLPC supporter in one way or another. This is what OLPC News, Forum and the OLPC Wiki have created. User groups from Washington DC to Vancouver, each with on and offline activities that forge inter-personal links and informal support networks that reinforce the online community.

In fact, participation in OLPC News and Forum has created such strong identities for several participants, they are now recognized experts on topics they once led in obscurity. Personally, my identity with OLPC News has led to opportunities and employment I once thought well beyond my reach.

And that is the whole purpose of a community of practice - to improve your knowledge and expertise in a topic area of interest through regular interaction and communication.

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